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Paul Buchheit at Startup School 08

startupschool · talk · Watch on YouTube

Startups & entrepreneurshipProduct, marketing & sales

What it is

Paul Buchheit, creator of Gmail and founder of FriendFeed, speaks at Startup School 08 about listening to users. He covers feedback, features, aiming for 100 happy users, and treating "that's impossible" as a statement of limited experience.

Why Hacker News recommends it

HN commenters cite it for its memorable lines on advice, limited experience and early user focus, and rewatch it as a reminder not to be prescriptive.

  • 3 people recommended it
  • 3 different months
  • 1 strong recommendations
  • first 2010, last 2015

What HN commenters said

  1. “I watch the video every once in a while to remind myself not to be similarly prescriptive”

    Why advice is limited experience plus overgeneralization, and how to process feedback

    alabut, 2014-02 · Strong recommendation · in “How I learned to stop giving advice”

  2. “If someone says: "That's impossible." You should understand it as: "According to my very limited experience and narrow understanding of reality, that's very unlikely.”

    Buchheit on reframing 'that's impossible' as limited experience

    grinich, 2010-04 · Recommendation · in “Ben Horowitz: Things Some VCs Do That I Don’t Like”

  3. “An oldie but goodie”

    Buchheit on interpreting 'that's impossible'

    revorad, 2011-01 · Recommendation · in “Ask HN: Tell me about your failed startup.”

Excerpts from Hacker News comments, linked to the originals. Summaries and labels were written by a language model from those comments.

Topics: paul buchheit, user feedback, startup school, gmail, friendfeed

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